Delete Your Account
Last updated: January 2025
At Urban Scout, we respect your right to control your personal data. If you wish to permanently delete your account and associated data, please follow the instructions below.
⚠️ Important: Account deletion is permanent and cannot be undone. Please make sure this is what you want to do before proceeding.
How to Request Account Deletion
Follow These Steps:
- Send an email request to our support team
- Use your registered email address (the one associated with your Urban Scout account)
- Include "Delete My Account" in the subject line
- Wait for confirmation from our team
- Account deletion will be processed within 30 days
Email Address: support@urban-scout.app
Subject Line: Delete My Account
Important Requirements
- Request must come from your registered email: For security purposes, we can only process deletion requests that come from the email address associated with your Urban Scout account.
- Account verification: We may ask you to verify your identity before processing the deletion request.
- Active subscriptions: If you have an active paid subscription, it will be cancelled as part of the deletion process.
What Data Will Be Deleted
When you delete your account, the following information will be permanently removed from our systems:
- Account Information: Your email address, name, and profile data
- Activity Data: All visited POIs (Points of Interest) and exploration history
- Preferences: App settings, saved locations, and personalization data
- Subscription Data: Payment history and subscription information
- User-Generated Content: Any reviews, ratings, or content you've contributed
- Analytics Data: Usage patterns and behavioral data
Data Retention
Urban Scout does not retain personal data after account deletion. However, please note:
- Immediate Deletion: Most data is deleted immediately upon processing your request
- Backup Systems: Some data may remain in our backup systems for up to 90 days for technical recovery purposes
- Legal Requirements: We may retain certain data if required by law or for legitimate business purposes (such as fraud prevention)
- Anonymized Data: Some data may be retained in anonymized form for analytics and improvement purposes
Data Recovery: Once your account is deleted, we cannot recover your visited POIs, exploration history, or any other account data. This action is irreversible.
Alternative Options
Before deleting your account completely, consider these alternatives:
- Temporary Deactivation: Contact us to temporarily deactivate your account
- Data Export: Request a copy of your data before deletion
- Privacy Settings: Adjust your privacy settings in the app
- Subscription Cancellation: Cancel your subscription while keeping your account
About Urban Scout
Urban Scout is developed and published by the Urban Scout team. You can find our app on:
- App Store: Search for "Urban Scout" by Urban Scout
- Google Play Store: Search for "Urban Scout" by Urban Scout
- Developer: Urban Scout
Questions or Concerns?
If you have any questions about the account deletion process or need assistance, please contact our support team:
- Email: support@urban-scout.app
- Website: urban-scout.app
We're here to help and will process your request as quickly as possible while ensuring the security of your data.